PRIVACY POLICY

Last Updated: February 2026

1.INTRODUCTION

This Privacy Policy describes how Perfume Me, operated by RSRS General Trading Company W.L.L., (Commercial License No. 2019/34956), State of Kuwait, collects, uses, stores, and protects personal information when you visit or make a purchase from www.perfume-me.com (the “Site”).

This Policy applies to information collected through:

  • Our website
  • Customer accounts
  • Orders and purchases
  • Email, SMS, and WhatsApp communications
  • Customer support
  • Analytics technologies
  • Official social media pages

By using our Site, you agree to this Privacy Policy.

2. INFORMATION WE COLLECT

2.1 Information You Provide Directly

When you place an order or create an account, we may collect:

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Order history
  • Customer communications

2.2 Payment Information

Payments are processed securely through independent third-party providers including:

  • MyFatoorah
  • PayPal
  • Authorized card processors

We do not store, retain, or have direct access to full credit card numbers or payment authentication credentials. All payment data is handled directly by certified payment providers under their own privacy and security policies.

2.3 Automatically Collected Information

When you use our Site, we may automatically collect:

  • IP address
  • Device and browser type
  • Pages visited
  • Time spent on pages
  • Referring URLs

This information is used for analytics, fraud prevention, and service improvement.

3. COOKIES

We use cookies and similar technologies for:

  • Website functionality
  • Performance monitoring
  • Analytics (Google Analytics)
  • Advertising and remarketing (where applicable)

You may disable cookies in your browser settings; however, some website functions may not operate properly.

4. ANALYTICS AND ADVERTISING TOOLS

We currently use:

  • Google Analytics

We may in the future use:

  • Google Ads
  • Meta Pixel (Facebook/Instagram)

These services operate under their own privacy policies. We do not control their independent data processing practices.

5. HOW WE USE YOUR INFORMATION

We use personal information to:

  • Process and fulfill orders
  • Deliver products
  • Send order confirmations
  • Provide customer support
  • Prevent fraud
  • Improve website performance
  • Comply with legal obligations

We do not sell, rent, or trade personal data to third parties.

6. SHARING INFORMATION

We may share necessary data with trusted service providers, including:

  • Payment processors
  • Shipping carriers (DHL, Aramex, PostaPlus, Kuwait Post, and others as applicable)
  • Hosting provider (GoDaddy)
  • Analytics providers (Google)

These providers receive only information necessary to perform their services.

7. DATA SECURITY

We implement appropriate security measures including:

  • SSL encryption
  • Secure hosting infrastructure
  • Access controls

However, no online system can guarantee absolute security.

8. DATA RETENTION

We retain information only as long as necessary, including:

  • Order data: up to 7 years (for accounting and regulatory purposes)
  • Customer accounts: duration of account + up to 2 years
  • Analytics data: typically up to 14 months

Longer retention may apply where legally required.

9. INTERNATIONAL DATA TRANSFERS

As we serve customers globally, personal data may be transferred and processed outside your country of residence. We take reasonable steps to ensure appropriate protection.

10. YOUR RIGHTS

You may request:

  • Access to your data
  • Correction of inaccurate data
  • Deletion of personal data (subject to legal requirements)
  • Withdrawal from marketing communications

Requests can be sent to:
info@perfume-me.com

11. CHILDREN’S PRIVACY

Our Site is not intended for individuals under 18 years of age.

12. POLICY UPDATES

We may update this Privacy Policy from time to time. Updates become effective upon posting on the Site.

13. CONTACT INFORMATION

RSRS General Trading Company
Commercial License No. 2019/34956
State of Kuwait
Email: info@perfume-me.com
Phone: +965 97844855

Language Version

These policies are provided in both Arabic and English for convenience. In the event of any inconsistency or discrepancy between the two versions, the Arabic version shall prevail.